General T&C - Changelog

n. Should there be any discrepancy between the terms and conditions in the English language version and versions in any other language, the English version will supersede. The prevailing language in case of interpretation will be the English language. All language versions of the terms and conditions will reflect the same principles.

n. Energy's Terms and Conditions are available in different languages, and all clauses with no exceptions are included in each version. In the case of any conflict with any other language versions, the version which is most beneficial to the player will prevail.

c. Energy reserves the right to terminate events or games without prior notice, whenever it deems necessary and/or due to errors in the software or games which cause games to work incorrectly or malfunction.

c. Energy reserves the right to terminate events or games including ones which have already commenced without prior notice, whenever it deems necessary and/or due to errors in the software or games which cause games to work incorrectly or malfunction.

f. To verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. Please be advised that all aforementioned documents must be valid and submitted as coloured scans; copies in black and white are not accepted. To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last 6 months. A mobile phone bill will not be accepted.

f. To verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. Please be advised that all aforementioned documents must be valid and submitted as coloured scans; copies in black and white are not accepted. To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last 6 months. 

c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) will be applied. The maximum withdrawal amount is determined by the chosen payment method.

c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency at daily exchange rate) will be applied. The maximum withdrawal amount is determined by the chosen payment method.

k. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Payments Department.

k. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency at daily rate) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Payments Department.

f. Please be informed that an administrative charge of five per cent (5%), with a minimum fee of €10 (or equivalent in another currency), will be applied on the remaining balance if the player does not complete the required KYC within 30 days.

f. Please be informed that an administrative charge of five per cent (5%), with a minimum fee of €10 (or equivalent in another currency at daily exchange rate), will be applied on the remaining balance if the player does not complete the required KYC within 30 days.

b. No person shall abuse this website for money laundering. Energy may employ best-practice anti-money laundering (AML) procedures. Energy is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures; therefore, all transactions, regardless of the amount, must remain under constant monitoring.

b. No person shall abuse this website for money laundering and it is unlawful to deposit money which consists of the proceeds of criminal activities. Energy may employ best-practice anti-money laundering (AML) procedures. Energy is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures; therefore, all transactions, regardless of the amount, must remain under constant monitoring.

c. Once an account becomes an Inactive Account, Energy  will charge five (5) EUR or equivalent in account currency: 5 GBP, 5 USD, 5 CAD, 5 NZD, 25 PLN, 25 BRL, 50 NOK, 400 RUB, 400 INR, 1500 HUF, 1250 JPY, 5000 CLP, 25 SOL, 100 ZAR, 150,000 VND every 30 days as an administrative fee to your account, as long as there is a positive balance

c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR (or equivalent in account currency at daily rate) every 30 days as an administrative fee to your account, as long as there is a positive balance.

1. Energy is committed to providing the best quality of support for our players.
We continue to improve our service by listening and responding to our users and responding positively to complaints. However, we do admit that reaching a fair outcome - as perceived by the user - in all cases, is not always possible.Therefore, if a user feels that their case might need further escalation, they should contact our customer support agents by email at support@energycasino.com.
Energy customer care representatives shall acknowledge the receipt of the complaint to the user in a maximum period of 3 working days. Our agents are also available on live chat to ensure that making a complaint is as accessible as possible. The "Support" section on our website is there to assist the player in selecting the most appropriate communication channel to reach customer support.

1. Energy is committed to providing the best quality of support for our players.
We continue to improve our service by listening and responding to our users and responding positively to complaints. However, we do admit that reaching a fair outcome - as perceived by the user - in all cases, is not always possible. Therefore, if a user feels that their case might need further escalation, they should contact our customer support agents by email at support@energycasino.com.
Energy's customer care representatives will acknowledge the receipt of the complaint and strive to communicate the outcome to the user within a maximum of 10 days. In cases where the complaint involves complex aspects and is in accordance with applicable regulations, an extension of up to 10 additional days may be required. Our agents are also available on live chat to ensure that making a complaint is as accessible as possible. The "Support" section on our website is there to assist the player in selecting the most appropriate communication channel to reach customer support.

2.  Please be advised that complaints placed via social media will not be considered as an official complaint.
For the user's protection, and to ensure the best possible service, telephone conversations and other relevant communication between the user and Energy may be recorded and/or monitored.
Please note that while Energy is the operator offering the games to the user, Energy has not supplied or developed the games. Therefore, Energy does not have ownership of, nor responsibility for, such games. Any queries or complaints relating to the functioning of the games will be forwarded to and addressed by, the relevant licensing authority in relation to that specific game.

2. Please be advised that complaints placed via social media will not be considered as an official complaint. To safeguard the user's interests and ensure the highest quality of service, please note that telephone calls and any relevant communications between you and Energy may be recorded and/or monitored.
Please note that while Energy is the operator offering the games to the user, Energy has not supplied or developed the games. Therefore, Energy does not have ownership of, nor responsibility for, such games.
Any queries or complaints relating to the functioning of the games will be forwarded to and addressed by, the relevant licensing authority in relation to that specific game.

3.  To enable Energy to deal with the user's complaint in the shortest possible time frame, the complaint must contain clear information about the identity of the user (name, surname, registered email and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident and a detailed explanation).
The customer support managers (or other managers, if necessary) assigned to the escalated case will commit to their best efforts to promptly resolve a reported matter internally. The whole complaint process should take no more than eight weeks to be assessed and responded to.
An informal approach is appropriate when it can be achieved, but if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter. The eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and ThePOGG ADRs are authorised entities for Energy complaints.

3. To enable Energy to deal with the user's complaint in the shortest possible time frame, the complaint must contain clear information about the identity of the user (name, surname, registered email and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident and a detailed explanation).
We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter. The eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and The POGG ADRs are authorised entities for Energy complaints.

4.  The form for the eCOGRA ADR service is available here: https://ecogra.org/forms/adr-dispute-step-1.
You can find additional information and submit a complaint to ThePOGG here: https://thepogg.com/all-complaints/.
Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available here: http://ec.europa.eu/odr.
If the user still feels that their complaint has not been resolved to their satisfaction, or is of responsible gambling nature and cannot be resolved through an ADR service, they can contact the Malta Gaming Authority (MGA) through the following link https://www.mga.org.mt/support/online-gaming-support/  to dispute it.
Furthermore, please be advised that any user has the right to bring proceedings against an operator to any court of competent jurisdiction.
If there are any concerns that the user would like to raise with us or would like our assistance with, please do not hesitate to let us know. Our professional and friendly customer representatives are always here to help.

4. The form for the eCOGRA ADR service is available here: https://ecogra.org/forms/adr-dispute-step-1.
You can find additional information and submit a complaint to ThePOGG here: https://thepogg.com/all-complaints/.
For cases involving amounts under €5000, Energy will honour the binding decisions made by eCOGRA or The POGG upon your acceptance.
In cases surpassing €5000, the decisions of eCOGRA or The POGG won't be binding unless accepted by Energy.
Users also have the option to utilize ADR services as an arbitrator. However, if ADR assumes the role of the arbitrator, the decisions made by eCOGRA or the POGG will not be binding.
Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE.
Please keep in mind that every user maintains the full right to commence legal action against an operator, within the exclusive jurisdiction of the Maltese courts, irrespective of their satisfaction with the ADR decision.
If the user still feels that their complaint has not been resolved to their satisfaction, or is of responsible gambling nature and cannot be resolved through an ADR service, they can contact the Malta Gaming Authority (MGA) through the following link HTTPS://WWW.MGA.ORG.MT/SUPPORT/ONLINE-GAMING-SUPPORT/ to dispute it.
If there are any concerns that you would like to raise or need our assistance with, please do not hesitate to let us know. Our professional and friendly Customer Service representatives are always here to help.

1. In its everyday business operations, Energy makes use of a variety of data about identifiable individuals, including data about you. By collecting and using this data, Energy is subjected to a variety of regulations controlling how such activities are to be carried out and the safeguards that must be put in place to protect it. This Privacy Policy defines the safe collection, storage, handling, processing, and sharing of personal data, including sensitive data and other non-personal data that Energy legally obtains from you in connection with your use of Energy services. This Privacy Policy applies to energycasino.com as well as to all Energy Group’s other brands, websites, products, or services.
If you use Energy services, you consent to the collection, storage, handling, processing, and sharing of your personal data under this Privacy Policy. If you do not agree with this policy, please refrain from accessing, using, or interacting with any Energy services or another aspect of its business.
Please note that you should read this notice in full, with care and in conjunction with our Terms and Conditions.
References to ‘us’, ‘we’, ‘our’ and ‘Energy’ refer to Probe Investments Limited (Data Controller).
DATA CONTROLLER. 
The controller of your personal data is Probe Investments Limited, which is registered under the laws of the European Union member state of Malta. It has a registration number C51749 with registered address at Level 4, 109, Sir William Reid Street, GZR1033 - Gzira, Malta. You can contact us here. If you need more information or help with your Personal Data, contact our Data Protection Officer at dpo@energycasino.com.
WHAT WE COLLECT FROM YOU
When you use our services, we may collect personal data including but not limited to:
a. Your first and last name.
b. Your email address.
c. IP address.
d. Phone number.
e. Address.
f. Date of birth.
g. Gender.
h. Technical information about any devices you use to access our services or other technical information.
i. Information about your use of Energy services, including information about when, how, and where you use the services.
j. When you register for an account, create, or modify your profile, set preferences, sign up for or make purchases through the services.
k. Information about your deposits and withdrawals.
l. Any other data that you provide to us through our services.
m. Any other data that you, at your own discretion, provide to us when you contact us (including special categories of personal data like your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
n. As part of the Customer Due Diligence process and in accordance with the law, Energy can ask you for additional information or documents.
o. Data collected from third party providers (private companies working mostly with public sources) to prevent money laundering, terrorism financing and to promote responsible gaming.
p. Data gathered by search of publicly available sources such as Facebook, LinkedIn, Twitter, Instagram, Google search, etc.

1. In its everyday business operations, Energy makes use of a variety of data about identifiable individuals, including data about you. By collecting and using this data, Energy is subjected to a variety of regulations controlling how such activities are to be carried out and the safeguards that must be put in place to protect it. This Privacy Policy defines the safe collection, storage, handling, processing, and sharing of personal data, including sensitive data and other non-personal data that Energy legally obtains from you in connection with your use of Energy services. This Privacy Policy applies to energycasino.com as well as to all Energy Group’s other brands, websites, products, or services.
If you use Energy services, you consent to the collection, storage, handling, processing, and sharing of your personal data under this Privacy Policy. If you do not agree with this policy, please refrain from accessing, using, or interacting with any Energy services or another aspect of its business.
Please note that you should read this notice in full, with care and in conjunction with our Terms and Conditions.
References to ‘us’, ‘we’, ‘our’ and ‘Energy’ refer to Probe Investments Limited (Data Controller).
DATA CONTROLLER. 
The controller of your personal data is Probe Investments Limited, which is registered under the laws of the European Union member state of Malta. It has a registration number C51749 with a registered address at Level 4, 109, Sir William Reid Street, GZR1033 - Gzira, Malta. You can contact us here. If you need more information or help with your Personal Data, contact our Data Protection Officer at dpo@energycasino.com.
WHAT WE COLLECT FROM YOU
When you use our services, we may collect personal data including but not limited to:
a. Your first and last name.
b. Your email address.
c. IP address.
d. Phone number.
e. Address.
f. Date of birth.
g. Gender.
h. Technical information about any devices you use to access our services or other technical information.
i. Information about your use of Energy services, including information about when, how, and where you use the services.
j. When you register for an account, create, or modify your profile, set preferences, sign up for or make purchases through the services.
k. Information about your deposits and withdrawals.
l. Any other data that you provide to us through our services.
m. Any other data that you, at your own discretion, provide to us when you contact us (including special categories of personal data like your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
n. As part of the Customer Due Diligence process and in accordance with the law, Energy can ask you for additional information or documents.
o. Data collected from third party providers (private companies working mostly with public sources) to prevent money laundering, terrorism financing and to promote responsible gaming.
p. Data gathered by search of publicly available sources such as Facebook, LinkedIn, Twitter, Instagram, Google search, etc.

HOW WILL WE USE THIS DATA?
Energy respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws notably: The Maltese Data Protection Act (Chapter 586 of the Laws of Malta) as well as the various subsidiary legislation; The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) - the 'GDPR';Directive (EU) 2015/849 of the European Parliament and of the Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing (4th EU AML Directive),Gaming Act, 2018 (Cap. 583 of the Laws of Malta),Any other data protection legislation or instrument in the territory or market of operation, as may be applicable by virtue of territorial or extra-territorial scope of application. Providing data for those purposes is obligatory. Data processing under these regulations serves for identification and verification purposes (to verify your age and other personal information as may be necessary and required by law), responsible gambling obligations imposed on licensed operators, anti-money laundering prevention and to complete compliance procedures imposed on Energy.Your data may also be processed when it is necessary to provide services to you under the performance of the contract we have with you, i.e.To provide you with services covered by the operation of the Energy website, to enable participation in interactive services, tournaments, and promotions in general;For configuring and managing your user account; To organise competitions, promotions, and bonuses (including contact with participants, evaluation of entries, distribution of prizes, payment of tax, etc).For processing online payments.To notify you about changes regarding our services.To communicate with you. Providing those data is voluntary, however necessary to use our services. Without providing them you won’t be able to use our Website. You can also give your consent for processing your data for other purposes, i.e. for marketing purposes, to provide personalised marketing information and advertisements campaigns that Energy displays on its website and third-party websites and/or services based on the combined data we have collected about you about the services that you order from Energy or that may interest you. Energy can send you emails or display pop-up messages about Energy services and updates. In each case when your consent for processing is required we will inform you about the scope, nature, and purposes of the processing and ask for your consent. Providing those data is voluntary. Energy process data also for its legitimate purposes, provided that none of these interests prejudice your rights, freedoms, and interests. I.e. for statistical purposes or to improve or modify Energy services and policies.
-In accordance with data protection laws, we will only process your personal data when we have a lawful basis for doing so in respect of your personal data. We process your personal data if: (I) it is necessary to provide services to you under the performance of the contract we have with you; -(II) we are required to do so in accordance with legal or regulatory obligations; these include tax regulations, anti-money laundering regulations and other regulations regarding  licensed operators issued by supervisory authorities;-(III) you have given your consent; or, -(IV) it is in our legitimate interests to process your personal data, provided that none of these interests prejudice your own rights, freedoms and interests.-Your data may be used by Energy for the following purposes: a. To provide you with services covered by the operation of the Energy website.b. To provide personalised marketing information about the services that you order from Energy or that may interest you, e.g. Energy can send you emails or display pop-up messages about Energy services and updates.c.- To communicate with users of Energy services.d. To enable participation in interactive services, tournaments, and promotions in general.e. To notify you about changes regarding our services.f. To improve or modify Energy services and policies.g. To organise competitions, promotions, and bonuses (including contact with participants, evaluation of entries, distribution of prizes, payment of tax, etc).-h. For tax, legal and billing purposes.i. For any purposes provided by law, including counteracting money laundering attempts.j. To profile and personalise Energy marketing communications, offers and advertisements campaigns that Energy displays on its website and third-party websites and/or services based on the combined data we have collected about you.k. For processing online payments.l. To verify your age and other personal information as may be necessary.m. For configuring and managing your user account.n. To complete compliance procedures imposed on Energy.-o. To monitor transactions to prevent fraud and money laundering.
Energy can profile your personal data, which means that Energy can use the information collected to tailor communications addressed to you. Energy does not use algorithms on your profiled data to make automated decisions that can affect your individual rights or any rights arising from the contract between Energy and you. I.e. Energy does not place automatic offers based on your behaviour in the games.However, Energy is obliged by laws and license conditions to monitor its players to identify people who may be experiencing, or are at risk of developing gambling problems. Based on data describing unique players, a special algorithm provides us with an estimated probability of gambling addiction, allowing Energy to interact with such players to offer help or support. Decisions based on predictions are not made automatically without human intervention.
FOR HOW LONG DO WE KEEP YOUR DATA?
We will only keep your personal data stored for as long as is reasonably necessary to carry out the purposes and legal obligations outlined in this Privacy Policy. Energy can store your personal data for a certain period after you cease being a customer, due to legal and license provisions imposed on us. After this period, Energy will either safely delete or anonymize your information – If deletion is not possible (because the data has been stored in backup archives) then we will securely store, isolate, and safeguard your information from any further use until deletion can be possible.
The criteria we use to determine what is 'necessary' depends on the nature of the particular personal data in question. We will generally retain your personal data for a maximum of five years from the closure of your account,last log in or transaction deposit/transaction if your account is not closed but remains inactive, unless otherwise specified in the applicable laws. In particular, there are some exceptions to this retention period: If you don’t complete your registration process or don’t activate your account, your data will be deleted after 30 days; If you are permanently self-excluded from any of our services, we will retain this information indefinitely; If you are under investigation or where we have identified possible fraudulent or other criminal activity, we may retain your personal data for longer and as required to cooperate with the relevant authorities. If there is a legal dispute, we will retain your personal data for at least the entire duration of the dispute and as may be required to defend our rights in any subsequent claim or proceeding arising from the same. 
MARKETING PURPOSES
If you have signed up to services offered by us we may send you direct marketing in relation to other services offered by us or our Group provided that you have given your consent to receive such marketing. Some of your personal data can be processed by our third-party marketing partners to allow us to communicate with you by phone, email, push notifications, SMS and to inform about prizes and/or gifts from suppliers, etc. Consent for this processing can be changed in whole or in part at any time by going to ‘My Account’ settings. If you need more information about this, let us know here. All our marketing communications will include instructions on how to opt out of receiving this specific type of marketing communications. It can take up to 72 hours for your request to be fully carried out. We may also use information you provide to us to show you relevant advertising and personalised content about our services on certain third party social media platforms made available to us through relevant social media sites (e.g. Facebook, Twitter). If you do not wish to see these advertisements, you can change your settings on the social media sites. If you do not want us to share your data with social media sites you can contact us directly.
TELEPHONE CALLS
Telephone calls to and from our Customer Contact Centre can be recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
TWO-FACTOR AUTHENTICATION
The two-factor authentication adds more security to your Energy account.
Any attempts to log in to your Energy account from a new device or country will be followed up with a 6-digit authentication code (token) sent to your mobile phone number or email address provided upon registration.
You will be required to enter the generated code (token) upon your login attempt. To do so, just write the code from your mobile SMS or email into the field “Token”.This procedure will protect your account from unusual activity or potential third-party access by keeping unknown people away, even if they are in possession of your password.If for any reason you do not receive the verification token, please contact our Customer Support.
COOKIES
Energy and its third-party partners (advertising and analytics partners) use various technologies to collect information, such as cookies and web beacons and other technologies to improve and customise services, websites and your experience; to allow you to access and use the services without re-entering your password; to understand usage of services and the interests of our customers; to determine whether an email has been opened and acted upon; and to present you with advertising relevant to your interests.
Where strictly necessary.
These cookies and similar technologies remember choices you make, such as language, search parameters or remembering you have logged in. Energy uses these cookies to provide you with a tailored experience more appropriate with your selections.
For performance and analytics.
These cookies and similar technologies collect information on how users interact with the services and enable Energy to improve how these services operate. Energy uses Google Analytics cookies to help understand how visitors arrive at and browse our products and website to identify areas for improvement, such as navigation, user experience, and marketing campaigns.
Targeting Cookies or Advertising Cookies.
These cookies collect information about your browsing habits in order to make advertising relevant to your interests. They remember websites you have visited and that information is shared with other parties such as advertising technology service providers and advertisers.
Social media cookies.
These cookies are used when you share information using a social media sharing button or ‘like’ button on our websites, link your account or engage with our content through a social media website. The social network will record such data and it may be linked to targeting/advertising activities.To opt out of our cookies policy, you can instruct your browser by changing its options to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our services. Energy and its third-party partners also collect information using web beacons (also known as tracking pixels). Many browsers include their own management tools for removing HTML5 local storage objects.
Please note that you will not be able to opt out of any cookies or other technologies that are strictly necessary for the services.
SHARING AND PROCESSING YOUR PERSONAL DATA
Energy securely shares information with third parties that help Energy operate, provide, improve, integrate, customise, support and market its services.
Energy will ensure that all relationships involving the processing of personal data are subject to a documented contract that includes the specific information and terms required by the GDPR.
Energy works with its third-party partners and service providers to provide website and application development, games software, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services, which may require them to access or use information about you.
These include software suppliers, payment systems providers, entities dealing with Energy. If a service provider needs to access information about you to perform services on Energy behalf, they do so under close instruction from Energy, including policies and procedures designed to protect your information at all times.If required by law, Energy may disclose your information to the Police or other public authority – this includes, but is not limited to the IP address and details of any suspected unlawful or dishonest activity, such as abuse of a given form of payment or security risk assessment.
We may share your Personal Data within the Energy Group and with these other organisations:
a. Law enforcement agencies, regulators, and other legal authorities.
b. Credit reference agencies.
c. Fraud prevention agencies.
d. Identity verification agencies.
e. Sports governing bodies.
f. Organisations that introduce you to us.
g. Third parties you ask or allow us to share your data with.
h. Third parties necessary to provide products or services you have requested.
i. Third parties allow us to comply with the affordability rule (if applicable).
Energy is part of the group of subsidiaries and affiliated companies engaged in providing online gambling services.
Your data may be transferred by Energy to the subsidiary or affiliated company to enable the provision of services to you or to improve the quality of these services. We assure you that each of the companies from the Energy Group provides the same level of protection for your data.
If Energy is involved in a merger, acquisition, or sale of assets, we will continue to ensure the adequate level of security of your personal information.
DATA TRANSFERS OUTSIDE THE EEA
By agreeing to the transfer of your data to third parties, you also agree that third parties may be located outside the EEA. The privacy laws in these countries may not provide the same level of protection as in your country or EEA. Transfers of personal data outside the European Union will be carefully reviewed prior to the transfer taking place to ensure that they fall within the limits imposed by the GDPR. This depends partly on the European Commission’s judgement as to the adequacy of the safeguards for personal data applicable in the receiving country and this may change over time.If Energy shares your data outside of the EEA, Energy will rely on European Commission adequacy decisions or standard EU contractual clauses which allow the transfer of your data and provide the right level of protection.
KNOW YOUR RIGHTS
You have rights under the GDPR. These consist of:
1. The right to withdraw the consent.
However, this will not invalidate any previously consented processing.
2. The right to be informed.
You have the right to be informed about how your personal data is processed and why.
3. The right of access.
You have the right to request a copy of the personal data we hold about you.
4. The right to rectify.
Where personal data is inaccurate, you have the right to request a correction and also complete any incomplete personal data.
5. The right to be forgotten.
You can request us to erase your personal data where there is no lawful basis requiring us to continue processing this personal data. This right only applies in certain circumstances, given that legal obligations include data retention periods.
6. The right to restrict/object processing.
In certain circumstances, you have the right to object or restrict the processing of your personal data, where this processing is based on consent or our legitimate interest. However, despite your objections or wish to restrict processing, where there are compelling legitimate grounds or legal obligations, we would be required to continue said processing.
7. The right to data portability.
You have the right to request that your personal data be provided to you in a structured, commonly-used and machine-readable format (GDPR Article 20) and to transfer that data to another party. This applies to personal data for which processing is based on your consent and the processing is carried out by automated means.
8. Rights in relation to automated decision making and profiling.
You have the right to not be subjected to automated decision-making when the decision has a significant effect on you; you can insist on human intervention where appropriate. You also have the right to express your point of view and contest decisions.
9. The right to withdraw.
You have the general right to withdraw the consent you have given us to process your personal data.
If you want to invoke any of your rights please contact https://energycasino.com/en/support describing your request.
POLICY CHANGES
Energy may change this Privacy Policy from time to time.
Energy encourages you to review the current Privacy Policy whenever you use services to stay informed about our data practices and the ways you can help protect your privacy.If you disagree with any changes to this Privacy Policy, you must refrain from using Energy services and deactivate your account(s), as outlined above.

HOW WILL WE USE THIS DATA?
Energy respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws notably: 
The Maltese Data Protection Act (Chapter 586 of the Laws of Malta) as well as the various subsidiary legislation; 
The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) - the 'GDPR';Directive (EU) 2015/849 of the European Parliament and of the Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing (4th EU AML Directive),Gaming Act, 2018 (Cap. 583 of the Laws of Malta), Any other data protection legislation or instrument in the territory or market of operation, as may be applicable by virtue of territorial or extra-territorial scope of application. 
Providing data for those purposes is obligatory. Data processing under these regulations serves for identification and verification purposes (to verify your age and other personal information as may be necessary and required by law), responsible gambling obligations imposed on licensed operators, anti-money laundering prevention and to complete compliance procedures imposed on Energy.
Your data may also be processed when it is necessary to provide services to you under the performance of the contract we have with you, i.e.
To provide you with services covered by the operation of the Energy website, to enable participation in interactive services, tournaments, and promotions in general;
For configuring and managing your user account; 
To organise competitions, promotions, and bonuses (including contact with participants, evaluation of entries, distribution of prizes, payment of tax, etc).
For processing online payments.To notify you about changes regarding our services.
To communicate with you. Providing those data is voluntary, however necessary to use our services.
Without providing them you won’t be able to use our Website. You can also give your consent for processing your data for other purposes, i.e. for marketing purposes, to provide personalised marketing information and advertisements campaigns that Energy displays on its website and third-party websites and/or services based on the combined data we have collected about you about the services that you order from Energy or that may interest you.
Energy can send you emails or display pop-up messages about Energy services and updates.
In each case when your consent for processing is required we will inform you about the scope, nature, and purposes of the processing and ask for your consent. Providing those data is voluntary. 
Energy process data also for its legitimate purposes, provided that none of these interests prejudice your rights, freedoms, and interests. I.e. for statistical purposes or to improve or modify Energy services and policies.Energy can profile your personal data, which means that Energy can use the information collected to tailor communications addressed to you.Energy does not use algorithms on your profiled data to make automated decisions that can affect your individual rights or any rights arising from the contract between Energy and you. I.e.
Energy does not place automatic offers based on your behaviour in the games.However, Energy is obliged by laws and license conditions to monitor its players to identify people who may be experiencing, or are at risk of developing gambling problems. Based on data describing unique players, a special algorithm provides us with an estimated probability of gambling addiction, allowing Energy to interact with such players to offer help or support. Decisions based on predictions are not made automatically without human intervention.
FOR HOW LONG DO WE KEEP YOUR DATA?
We will only keep your personal data stored for as long as is reasonably necessary to carry out the purposes and legal obligations outlined in this Privacy Policy. Energy can store your personal data for a certain period after you cease being a customer, due to legal and license provisions imposed on us. After this period, Energy will either safely delete or anonymize your information – If deletion is not possible (because the data has been stored in backup archives) then we will securely store, isolate, and safeguard your information from any further use until deletion can be possible.
The criteria we use to determine what is 'necessary' depends on the nature of the particular personal data in question.
We will generally retain your personal data for a maximum of five years from the closure of your account,last log in or transaction if your account is not closed but remains inactive, unless otherwise specified in the applicable laws.
In particular, there are some exceptions to this retention period: If you are permanently self-excluded from any of our services, we will retain this information indefinitely; If you are under investigation or where we have identified possible fraudulent or other criminal activity, we may retain your personal data for longer and as required to cooperate with the relevant authorities. If there is a legal dispute, we will retain your personal data for at least the entire duration of the dispute and as may be required to defend our rights in any subsequent claim or proceeding arising from the same. 
MARKETING PURPOSES
If you have signed up to services offered by us we may send you direct marketing in relation to other services offered by us or our Group provided that you have given your consent to receive such marketing. Some of your personal data can be processed by our third-party marketing partners to allow us to communicate with you by phone, email, push notifications, SMS and to inform about prizes and/or gifts from suppliers, etc.
Consent for this processing can be changed in whole or in part at any time by going to ‘My Account’ settings. If you need more information about this, let us know here. All our marketing communications will include instructions on how to opt out of receiving this specific type of marketing communications. It can take up to 72 hours for your request to be fully carried out. We may also use information you provide to us to show you relevant advertising and personalised content about our services on certain third party social media platforms made available to us through relevant social media sites (e.g. Facebook, Twitter). If you do not wish to see these advertisements, you can change your settings on the social media sites. If you do not want us to share your data with social media sites you can contact us directly.
TELEPHONE CALLS
Telephone calls to and from our Customer Contact Centre can be recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
TWO-FACTOR AUTHENTICATION
The two-factor authentication adds more security to your Energy account.
Any attempts to log in to your Energy account from a new device or country will be followed up with a 6-digit authentication code (token) sent to your mobile phone number or email address provided upon registration.
You will be required to enter the generated code (token) upon your login attempt. To do so, just write the code from your mobile SMS or email into the field “Token”.This procedure will protect your account from unusual activity or potential third-party access by keeping unknown people away, even if they are in possession of your password.If for any reason you do not receive the verification token, please contact our Customer Support.
COOKIES
Energy and its third-party partners (advertising and analytics partners) use various technologies to collect information, such as cookies and web beacons and other technologies to improve and customise services, websites and your experience; to allow you to access and use the services without re-entering your password; to understand usage of services and the interests of our customers; to determine whether an email has been opened and acted upon; and to present you with advertising relevant to your interests.
Where strictly necessary.
These cookies and similar technologies remember choices you make, such as language, search parameters or remembering you have logged in. Energy uses these cookies to provide you with a tailored experience more appropriate with your selections.
For performance and analytics.
These cookies and similar technologies collect information on how users interact with the services and enable Energy to improve how these services operate. Energy uses Google Analytics cookies to help understand how visitors arrive at and browse our products and website to identify areas for improvement, such as navigation, user experience, and marketing campaigns.
Targeting Cookies or Advertising Cookies.
These cookies collect information about your browsing habits in order to make advertising relevant to your interests. They remember websites you have visited and that information is shared with other parties such as advertising technology service providers and advertisers.
Social media cookies.
These cookies are used when you share information using a social media sharing button or ‘like’ button on our websites, link your account or engage with our content through a social media website. The social network will record such data and it may be linked to targeting/advertising activities.
To opt out of our cookies policy, you can instruct your browser by changing its options to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our services. Energy and its third-party partners also collect information using web beacons (also known as tracking pixels). Many browsers include their own management tools for removing HTML5 local storage objects. Please note that you will not be able to opt out of any cookies or other technologies that are strictly necessary for the services.
SHARING AND PROCESSING YOUR PERSONAL DATA
Energy securely shares information with third parties that help Energy operate, provide, improve, integrate, customise, support and market its services.
Energy will ensure that all relationships involving the processing of personal data are subject to a documented contract that includes the specific information and terms required by the GDPR.
Energy works with its third-party partners and service providers to provide website and application development, games software, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services, which may require them to access or use information about you.
These include software suppliers, payment systems providers, entities dealing with Energy.
If a service provider needs to access information about you to perform services on Energy behalf, they do so under close instruction from Energy, including policies and procedures designed to protect your information at all times.If required by law, Energy may disclose your information to the Police or other public authority – this includes, but is not limited to the IP address and details of any suspected unlawful or dishonest activity, such as abuse of a given form of payment or security risk assessment.
We may share your Personal Data within the Energy Group and with these other organisations:
a. Law enforcement agencies, regulators, and other legal authorities.
b. Credit reference agencies.
c. Fraud prevention agencies.
d. Identity verification agencies.
f. Organisations that introduce you to us.
g. Third parties you ask or allow us to share your data with.
h. Third parties necessary to provide products or services you have requested.
i. Third parties allow us to comply with the affordability rule (if applicable).
Energy is part of the group of subsidiaries and affiliated companies engaged in providing online gambling services.
Your data may be transferred by Energy to the subsidiary or affiliated company to enable the provision of services to you or to improve the quality of these services.
We assure you that each of the companies from the Energy Group provides the same level of protection for your data.If Energy is involved in a merger, acquisition, or sale of assets, we will continue to ensure the adequate level of security of your personal information.
DATA TRANSFERS OUTSIDE THE EEA
By agreeing to the transfer of your data to third parties, you also agree that third parties may be located outside the EEA. The privacy laws in these countries may not provide the same level of protection as in your country or EEA.
Transfers of personal data outside the European Union will be carefully reviewed prior to the transfer taking place to ensure that they fall within the limits imposed by the GDPR. This depends partly on the European Commission’s judgement as to the adequacy of the safeguards for personal data applicable in the receiving country and this may change over time.If Energy shares your data outside of the EEA, Energy will rely on European Commission adequacy decisions or standard EU contractual clauses which allow the transfer of your data and provide the right level of protection.
KNOW YOUR RIGHTS
You have rights under the GDPR. These consist of:
1. The right to withdraw the consent.
However, this will not invalidate any previously consented processing.
2. The right to be informed.
You have the right to be informed about how your personal data is processed and why.
3. The right of access.
You have the right to request a copy of the personal data we hold about you.
4. The right to rectify.
Where personal data is inaccurate, you have the right to request a correction and also complete any incomplete personal data.
5. The right to be forgotten.
You can request us to erase your personal data where there is no lawful basis requiring us to continue processing this personal data.
This right only applies in certain circumstances, given that legal obligations include data retention periods.
6. The right to restrict/object processing.
In certain circumstances, you have the right to object or restrict the processing of your personal data, where this processing is based on consent or our legitimate interest. However, despite your objections or wish to restrict processing, where there are compelling legitimate grounds or legal obligations, we would be required to continue said processing.
7. The right to data portability.
You have the right to request that your personal data be provided to you in a structured, commonly-used and machine-readable format (GDPR Article 20) and to transfer that data to another party.
This applies to personal data for which processing is based on your consent and the processing is carried out by automated means.
8. Rights in relation to automated decision making and profiling.
You have the right to not be subjected to automated decision-making when the decision has a significant effect on you; you can insist on human intervention where appropriate.
You also have the right to express your point of view and contest decisions.
9. The right to withdraw.
You have the general right to withdraw the consent you have given us to process your personal data.If you want to invoke any of your rights please contact https://energycasino.com/en/support describing your request.
10. The right to complain.
You have a right to complain to the Office of the Information and Data Protection Commissioner by sending an application to idpc.info@idpc.org.mt or visiting
Level 2, Airways House, High Street, Sliema SLM1549, Malta.
POLICY CHANGES
Energy may change this Privacy Policy from time to time. Energy encourages you to review the current Privacy Policy whenever you use services to stay informed about our data practices and the ways you can help protect your privacy.If you disagree with any changes to this Privacy Policy, you must refrain from using Energy services and deactivate your account(s), as outlined above.

e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify your identity and also request further verification of the source of wealth and origin of your funds at any time. However, as per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000 or currency equivalent, we must verify the player's identity. The above-mentioned €2000 value is calculated on a daily basis, taking into account all deposits effected by you since the establishment of the business relationship.

e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify your identity (KYC) and also request further verification of the source of wealth and origin of your funds at any time. As per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000, we must verify the player's identity. The above mentioned €2000 value is calculated on a daily basis, based on the total deposit amount over the course of rolling 180 days. Players that reached threshold will have to provide the required KYC documents within 30 days, otherwise their accounts will be restricted. Detailed information regarding source of wealth and origin of your funds checks you will find under the link.